Every provider in the Synora network is continuously scored across six dimensions. Quality is not a checkbox — it is an ongoing commitment, tied to cashless eligibility and performance incentives.
Synora's tiered accreditation system rewards quality with cashless eligibility, preferred patient access, and performance bonuses.
Each dimension is weighted to reflect its clinical and operational importance. Scores are updated quarterly based on data collected from claims, audits, and patient feedback.
Valid operating license, current professional registrations, and mandatory insurance certificates — all verified annually with MoH and regional health bureaus.
Treatment outcome reporting, clinical protocol adherence, adverse event documentation, and infection control standards. Assessed via clinical audits and chart reviews.
Error-free submission rate, correct ICD-10 coding, complete documentation, and timely submission within the 30-day window. Scored per quarter from claims data.
Post-visit patient feedback collected via SMS survey (5-point scale) and anonymous digital ratings in the Synora member app. Minimum 40 responses required per quarter.
Appropriate and documented specialist referrals, timely referral letters, and evidence of follow-up care coordination. Assessed from referral claims and discharge records.
Completeness, legibility, and timeliness of medical records, discharge summaries, operative notes, and clinical correspondence. Assessed during scheduled record audits.
Every provider receives a quarterly quality scorecard through the portal with scores, benchmarks, and personalized improvement recommendations.
Apply to the Synora Health Network and start building your quality profile from day one.